FAQ
Q: I’VE SEEN AN OUTFIT ON IG BUT I CAN'T FIND IT ONLINE?
A: If you see an item on our social media page but do not see it on our website the item is likely out of stock. It is likely your favorite items may restock or be replaced with a similar style. Be sure to sign up for our newsletter where you will receive information on restocks, sales, and new arrivals.
Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
A: Standard | 3-4 Business Days $9.19* no signature required
Q: HOW DO I TRACK MY ORDER?
A: Your order will process for 24-48 business hours. Once your order has shipped an email will be sent to you containing tracking information. Additionally, please allow 24-48 business hours for your shipment details to update with USPS.
Q: WHAT IS CONSIDERED A FINAL SALE?
A: All Swimwear, Intimates, accessories are a final sale. In addition, any and all SALE items are also final. Refunds and exchanges are not permitted.
Q: WHAT IF MY ORDER HAS NOT BEEN DELIVERED?
A: If after contacting USPS you still need assistance regarding locating your order feel free to contact us at info@shoponewardrobe.com and we will be happy to assist you.
Q: HOW DO I PROCESS A RETURN FOR STORE CREDIT?
A: Please click here for steps on how to easily process your return.
Q: DO I HAVE TO PAY FOR POSTAGE LABEL?
Yes. Unfortunately, OneWardrobe does not offer prepaid return labels at this time. We recommend mailing your return using a carrier of your choice that offers tracking services. Please note, we are not held liable for parcels that are lost en route back to us.
Q: WHAT IS YOUR STORE POLICY?
A: Items bought on shoponewardrobe.com will gladly be accepted for a store credit within 14 days of the delivery date. All merchandise must be received back in its original form. All tags must be attached when returned. Clothing must not be worn, altered, damaged, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Store Credit will be issued once parcel is received. Please note store credits excludes shipping and handling costs.
Please note that we cannot accept returns or exchanges on Clearance items, Accessories, Swimwear, and Intimates. These are a Final Sale. No exceptions.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
In the rare event that the item you received is not in pristine condition [we're truly sorry!] Please contact us with a photo of the damage item before sending the product back. We will gladly assist you with reshipping the item out to you in a timely manner.
Q. WHAT IS YOUR SIZE GUIDE?
Most items are true to size, but you can use this Size Chart as a general guideline.
|
Size |
USA |
Bust (in) |
Waist (in) |
Hips (in) |
|
XXS |
00 – 0 |
31 – 32 |
24 – 25 |
35 – 36 |
|
XS |
0 - 2 |
32.5 – 33.5 |
25 – 26 |
36 – 37 |
|
S |
2 - 4 |
34 – 35 |
27 – 28 |
37 – 38 |
|
M |
6 - 8 |
36 – 38 |
29 – 30 |
39 – 40 |
|
L |
8 - 10 |
39 – 40 |
31 – 32 |
42 – 43 |
|
XL |
10 - 12 |
41 – 43 |
34 – 35 |
44 – 45 |
|
XXL |
14 - 16 |
44 – 45 |
36 – 37 |
47 - 48 |